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How to hide the "National ID" field on the RC_CASE page and 360 view page for a particular country in CRM?
Tags:
Recordname.Fieldname .Visible = False;
Write the Code on Page Activate It will work.
Check to see if the particular country is setup as a different BU/Set ID. Then make changes for the appropriate display template.
Else you need to code.
National ID field is part of toolbar content. Remove it from the toolbar configuration:
setup CRM > Common definition > Component Configuration > Toolbar
You can do it through peoplecode also RC_TOOLBAR (app package)
check which toolbar you are using; you will come to know the toolbar name from Call Center BU setup.
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